Refund policy

Refund policy:

All returned items will be subject to a check on arrival at our returns service. Only items that meet the following conditions will be accepted for exchange or return:

- The item must be in the same condition as it was delivered, with no signs of misuse or damage.

- All parts, accessories and original documentation must be returned.

If these conditions are met, we will refund the amount corresponding to the returned product.

Our priority is to guarantee customer satisfaction, and these cancellation and refund policies reflect our commitment to providing a smooth and fair experience for our customers. We are always available to answer any questions or assist with cancellation or return processes.


Refunds in the event of a return

At Bevolt, we want to ensure that the refund process in the event of a return is clear and effective. Here are the details of our refund procedure:

Refund Option:
When a customer opts for a refund when returning a product, Bevolt informs them that the refund will be made by digital payment, according to the customer's expressed preference.

Payment by ATM:
If the customer has made the payment via Multibanco, we ask them to provide their IBAN. This allows the refund to be processed more quickly and conveniently.

Returning damaged products or products with technical problems:
If the customer has received a damaged product or one with technical problems, Bevolt will arrange for the product to be collected from the location indicated by the customer, in the same shipping area as the original order. This collection service will be provided at no additional cost to the customer.

Return conditions:
It is important to note that Bevolt reserves the right not to accept items that do not meet the return conditions, such as products damaged due to misuse or missing original parts and accessories.

Checking the condition of the product:
Refunds will only be made after Bevolt's technical team has checked the condition of the returned product. This check guarantees that the product is in acceptable condition for the refund to be issued.

Our priority is to ensure that our customers have a smooth and fair return experience. We are available to answer any additional questions or provide assistance throughout the return and refund process.


Bevolt's Return and Refund Policy

At Bevolt, we want to ensure a fair and efficient return and refund policy. Here are the details of our procedure:

Return Deadline:
- The customer has the right to return a product and request a refund within 14 days of its delivery or purchase.

Inform Intention to Return:
- After delivery of the product, the customer must inform Bevolt of their intention to return the product.

Product condition:
- The returned product must be in good condition and suitable for resale.

Refund processing:
- In the event of termination of the contract, the customer will be refunded the payment made, without undue delay and in any event no later than 14 (fourteen) days after the date on which Bevolt is informed of the customer's decision to terminate the contract.

Means of reimbursement:
- For a more efficient refund process, if payment has been made by Credit Card or ATM with the associated NIB/IBAN indicated, the refund will be made by the same means of payment.

Other forms of reimbursement:
- If the customer prefers another form of refund, they must contact the support team within 7 (seven) days from the date Bevolt was informed of their decision to return the product.

Withholding the refund:
- Bevolt informs you that it may withhold the refund until it has received the returned goods and examined whether the reason selected on the return form is valid.

Our priority is to ensure that our customers have a fair and uncomplicated return and refund experience. We are available to answer any additional questions and support the entire return and refund process.

Exceptional Return and Refund Cases

At Bevolt, we have some important exceptions when it comes to returning and refunding products. Please keep the following in mind:

Products with Missing Accessories:
- We do not accept the return and subsequent refund of products that have been delivered with missing accessories.

Products with Evidence of Intervention or Misuse:
- We do not accept the return and subsequent refund of products that, after analysis of technical defects, reveal evidence of intervention or misuse of the product.

For Further Clarification of Doubts:

- If the customer has additional questions or requires clarification that has not been covered in the content above, they can visit our store located