Terms of service
BEVOLT - an AC GROUP brand:
4VOLT LDA - VAT PT518440680
Rua 1º de maio, 221
4520-15 Espargo – Santa Maria da Feira
Permanent Certificate: 2043-4231-3788
Customer Support: info@bevolt.pt
Bevolt is dedicated to providing excellent service, and our vision is to shape a more sustainable and environmentally friendly future through the continuous development of innovative and ecological products. Since our entry into the Portuguese market, we have maintained a strong commitment to our users, employees, and partners, working together to achieve the following objectives:
- User Satisfaction:
We are committed to meeting and exceeding the expectations of our users by offering technologically advanced and environmentally friendly products. We aim to facilitate the transition to more accessible and efficient electric mobility.
- Environmental Sustainability:
We recognize the importance of environmental sustainability and promote responsible practices. Our commitment includes equipment reconditioning activities to preserve the environment and promote recycling.
- Strategic Partnerships:
We value our relationships with our partners and work closely to build trust-based relationships. We are dedicated to identifying and promoting innovative products in partnership with our collaborators, contributing to the expansion of electric mobility.
- Professionalized Organization:
We maintain a professionalized organization to continually improve the quality of the service we provide. This ensures that our employees are equipped to provide the highest quality assistance and support to our users.
Bevolt believes that by fulfilling these objectives, we can play a significant role in the transition to a more sustainable and environmentally conscious mobility in Portugal. Our commitment to customer satisfaction, environmental sustainability, strategic partnerships, and organizational excellence are fundamental to our continued success.
Return of Products: Rules and Procedures
In our return policy, all the conditions and terms mentioned below apply when purchases are made on the online platform or at the commercial establishment in Sta. Maria da Feira (Aveiro, Portugal). All items will be inspected upon arrival at our service, and only those that meet the return conditions will be accepted for exchange or return.
At Bevolt, we are committed to providing the best possible experience for our customers. We recognize that there may be situations where a customer wishes to return a purchased product. To handle these situations effectively, we have established the following rules and procedures:
- Wrong Product:
- If the customer receives a product different from what was originally ordered, including colour or customization options, they can request a return or exchange.
- The customer should contact Bevolt's customer support team via email and fill out the return form, indicating the reason for the return. Photos or videos can be attached as evidence.
- Bevolt will investigate the situation and, after technical analysis, propose a solution that may include exchanging for the correct product.
- Defect or Anomaly:
- If a product exhibits technical faults in its mechanical operation, the customer can return it.
- The customer should document the faults through photos or videos to prove the malfunction and contact the support team via email, filling out the return form.
- Bevolt will conduct a technical analysis to determine the cause of the defect and offer a solution, which may include product replacement or repair.
- Ordering Error:
- If the customer mistakenly orders a product, they should contact Bevolt's customer support team via email, using the return form and selecting the reason for the ordering error.
- The customer should fill in all necessary details on the form to expedite the return process.
- Wrong Address:
- Customers are responsible for providing the correct delivery address when placing an order.
- If a customer realizes they have provided an incorrect delivery address, they should contact Bevolt as soon as possible to correct the address before delivery.
It is important to emphasize that in all situations, the customer's cooperation in providing accurate information and relevant documentation will help resolve the issue more efficiently. Bevolt is committed to ensuring the smooth resolution of customer concerns.
Delivery Date: Delivery Policy
At Bevolt, we understand that product delivery dates can be affected by various factors, including the time of year, holidays (such as Christmas, Easter, and Bank Holidays), product specificity, and business days. Therefore, we ask for our customers' understanding if the delivery of their orders experiences delays.
We recognize the importance of timely delivery and make every effort to meet the estimated deadlines. However, external factors such as seasonality or festive events can impact the delivery process. We assure our customers that Bevolt and the carrier are committed to ensuring that orders are delivered as quickly as possible, even in adverse circumstances.
We appreciate your understanding and trust in Bevolt as your electric mobility partner. We are committed to providing quality service and keeping our customers informed of any delivery delays, ensuring the best possible shopping experience.
Damaged Package: Product Reception Procedure
At Bevolt, we ensure the careful handling of our products from preparation to delivery to the carrier. We also rely on the carrier's responsibility to ensure that products are handled with care and safety during transportation. However, we understand that occasionally issues related to packaging damage during delivery may arise.
If, at the time of delivery, the customer detects visible signs of damage to the outer packaging of the product, we recommend the following procedure:
- Refuse Delivery:
If the package shows clear signs of external damage, it is advisable to refuse delivery. This can help avoid any further issues.
- Document Photographs:
If possible, take photographs documenting the damaged condition of the packaging. This will serve as evidence for the return process.
- Contact Customer Support:
Contact Bevolt's customer support team via email and fill out the return form, including a description of the damage and attaching the photographs.
Once Bevolt receives this information, we will initiate an internal investigation to determine the cause of the packaging damage and work together with the carrier to resolve the situation as effectively as possible. Our goal is to ensure that our customers receive products in perfect condition and that any issues are resolved quickly and efficiently.
We appreciate your cooperation and understanding as we work to ensure the quality and safety of your deliveries.
Damaged Product, Not as Described, or Other Reasons for Return: Return Procedures
At Bevolt, we value our customers' satisfaction and are committed to ensuring that the products we provide meet their expectations. We understand that there may be situations in which a customer wishes to return a product for reasons such as damage, not being as described, or other issues. To address these situations, we have established the following return procedures:
- Damaged Product:
- If a product sold by Bevolt has defects or superficial damage (such as scratches, dents, or missing parts), the customer should return the product.
- The customer should document the damage, if possible, through photographs or videos, which will serve as evidence. Contact our customer support team via email and fill out the return form, attaching photographic or audiovisual evidence.
- Upon receiving this information, we will initiate an internal investigation to determine the cause of the superficial damage. Bevolt's technical team will analyse all components of the product, including aesthetic and mechanical aspects.
- Not as Described on the Website:
- Bevolt is committed to providing accurate representations of products on our website. If a product does not match the published image, please inform us.
- Our marketing team will adjust product images to reflect a more realistic representation.
- Other Reasons for Return:
- If you select "Other" as the reason for return on the form, please explain the reason in detail in the comments.
- Bevolt's technical team will assess whether the reason is valid.
In all cases, the customer must return the product within 14 (fourteen) days from the day it was received. To initiate the return process effectively and efficiently, please use the available return form [here](insert the link to the form). Make sure you have the invoice, order proof, and personal information (VAT number, email, phone number, billing address, etc.) on hand when filling out the form.
We appreciate your cooperation and commitment to a smooth and efficient return process so that we can best meet your needs.
Return Procedure for Products at Bevolt
At Bevolt, we are committed to ensuring a smooth and efficient return process for our customers. To initiate the return process for one or more products, please follow these simple steps:
Step 1: Fill out the Return Form
- Print and carefully fill out the return form, available [here].
- Ensure that all fields on the form are properly filled.
- Have the invoice and order proof on hand as you will need these documents during the process.
Step 2: Contact the Support Team
- Contact our customer support team at info@Bevolt.pt.
- Inform us of your intention to return a product, providing details such as the order number, reason for return, and any relevant information.
Step 3: Send the Completed Return Form and Evidence
- Email us the fully completed return form.
- If possible, attach multimedia files, such as photos or videos, as evidence for the selected reason for return on the form.
Step 4: Choose the Shipping Method for the Returned Product
- In the contact email, let us know your preferred shipping method for the returned product.
- You can choose either home collection by the DPD carrier or drop off the product at a DPD network pickup point.
Upon receiving the returned product, we will conduct an analysis based on the reason selected on the return form. We will send a confirmation email to the customer to inform them of the receipt and the status of the return process.
Note: Properly filling out the form is essential to ensure an efficient process. Please make sure to complete all fields correctly to avoid delays or cancellations in the return process.
We appreciate your cooperation and commitment to following this procedure for a hassle-free return experience. We are here to assist at any stage of the process.
Order Cancellation and Refund Policy
At Bevolt, we understand that circumstances may lead our customers to need to cancel an order. We want to ensure that the process is straightforward and transparent. Here are our policies related to order cancellations and refunds:
Order Cancellation:
- Right to Cancel:
- The customer has the right to cancel their order at any time until its delivery, with the right to a refund of the amount paid.
- Non-Payment of Order:
- If the customer does not make the payment for the order within 1 day from the date it was definitively placed, the order will be automatically cancelled.
- Cancellation by Bevolt:
- Bevolt reserves the right to unilaterally cancel an order in the following cases:
- Programming error.
- Malfunction of computers.
- Proposal of a contract that reaches its destination in a deformed manner, and the error affects an essential element of the contract.
Refund Policy:
All returned items will be subject to inspection upon arrival at our returns service. Only items that meet the following conditions will be accepted for exchange or refund:
- The item must be in the same condition as it was delivered, without signs of misuse or damage.
- All parts, accessories, and original documentation must be returned.
If these conditions are met, we will proceed with the refund of the corresponding amount for the returned product.
Our priority is to ensure customer satisfaction, and these cancellation and refund policies reflect our commitment to providing a smooth and fair experience for our customers. We are always available to clarify any doubts or assist with cancellation or return processes.
Refund in Case of Return
At Bevolt, we want to ensure that the refund process in the case of a return is clear and efficient. Here are the details of our refund procedure:
- Refund Option:
- When a customer opts for a refund when returning a product, Bevolt informs them that the refund will be made through digital payment, according to the customer's expressed preference.
- Payment via Multibanco:
- If the customer made the payment through Multibanco, we ask them to provide their IBAN. This allows the refund to be processed more quickly and conveniently.
- Return of Damaged or Technically Flawed Products:
- If the customer received a damaged or technically flawed product, Bevolt will arrange for the product to be collected at the location specified by the customer, in the same shipment area as the original order. This collection service will be provided at no additional cost to the customer.
- Return Conditions:
- It is important to note that Bevolt reserves the right not to accept items that do not meet return conditions, such as products damaged due to misuse or lacking original parts and accessories.
- Verification of Product Condition:
- The refund will only be processed after Bevolt's technical team has verified the condition of the returned product. This verification ensures that the product is on acceptable condition for the issuance of the refund.
Our priority is to ensure that our customers have a smooth and fair return experience. We are available to clarify any additional questions or help throughout the return and refund process.
Bevolt's Return and Refund Policy
At Bevolt, we want to ensure a fair and efficient return and refund policy. Here are the details of our procedure:
- Return Period:
- The customer has the right to return a product and request a refund within 14 days after delivery or purchase of the item.
- Notify Intent to Return:
- After receiving the product, the customer must inform Bevolt about their intent to return the product.
- Product Condition:
- The returned product must be in good condition and suitable for resale.
- Refund Processing:
- In case of contract termination, the customer will be reimbursed for the payment made, without undue delay and in any case no later than 14 (fourteen) days from the date on which Bevolt is informed of the customer's decision to terminate the contract.
- Refund Method:
- For a more efficient refund process, if payment was made by Credit Card or ATM with the provision of the associated NIB/IBAN, the refund will be made through the same payment method.
- Alternative Refund Methods:
- If the customer prefers an alternative refund method, they should contact the support team within 7 (seven) days from the date Bevolt was informed of their decision to return the product.
- Retention of Refund:
- Bevolt informs that it may withhold the refund until it has received the returned goods and examined whether the reason selected in the return form is valid.
Our priority is to ensure that our customers have a fair and hassle-free return and refund experience. We are available to clarify any additional questions and support the entire return and refund process.
Exceptional Cases of Returns and Refunds
At Bevolt, we have some important exceptions regarding the return and refund of products. Please keep in mind the following:
- Products with Missing Accessories:
- We do not accept the return and subsequent refund of products that have been delivered with missing accessories.
- Products with Evidence of Intervention or Misuse:
- We do not accept the return and subsequent refund of products that, after an analysis of technical defects, reveal evidence of intervention or misuse of the product.
For Further Clarification or Questions:
- If the customer has additional questions or needs clarification that was not addressed in the content above, they can visit our store located in Sta. Maria da Feira.
- They can also contact our customer support team through the email "info@Bevolt.pt."
- We will be happy to provide additional information about the exchange process.
Important: The customer should not send products for return without first contacting the Bevolt support team. Prior contact allows us to provide specific guidance and ensure a smooth return process, when applicable.